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Shipment Home ＞ Shipment

Shipping&Return
Any order from our website enjoys free shipping.
International shipping is handled by Air INTERNATIONAL EMS Express Company,within 1 week time delivery usually.
Customers are responsible for providing a full valid address for delivery.
Customers will receive an email from Official UGG,Inc when their order is processed and shipped. You will be notified by e-mail once your order is shipped.
Once you place orders, we will shipping your order within 2days.The orders you buy are sent with tracking number.Please visit the website http://www.ems.com.cn/english-main.jsp
All the packages will be mailed inside another box!
Return policy

We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get in 7days".Before enjoying easy exchange & return policy,You must contact us with returning shipping address before sending the items back. Feedback now! All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
All ordered items are the right items you pick here.We promise you of the right order package.So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
All returned merchandise should be sent to the shipping address we email you after you get our feedback here!

Exchanges

We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you.Feedback now! If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.
You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

Order Cancellation

Cancellation of an order must be requested before the order has been dispatched.Cause that we process all orders as quickly as possible within 6-8hours after orderss placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point.Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.